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All holders of a support subscription,
incident pack, or annual support license should
have a Support Representative with direct e-mail
and phone contact information. If you want to
submit your ticket through our web form
interface, or if have
misplaced your support contact information, please
Submit your Bug Report or Trouble Ticket Here.
CLICK the BUY NOW button at right, to
purchase additional support.
Priced By Incident for Developers.
Each support package is limited to a fixed
number of incidents, where an
incident is an issue that results in the
creation of an e-mail message thread, created to
resolve your particular concern. This e-mail
message thread may be supplemented by phone
calls to or from your SecurePlay Support
Representative, in order to get your problem
solved quickly.
Getting Set up for Incident Support. When you
procure support, you will receive information on
how to contact IT GlobalSecure, a sign-up e-mail
(to assure your set-up options are correct),
confirmation e-mail, support phone contacts, and information on how to
submit an incident. The online store summarizes
the packages available for Developer and Studio
Licenses. Personal Use licenses are restricted
to support via the Developer's Forum only.
Annual Licensing Support for Commercial
Licensees. Provides
e-mail and phone support for a one-year coverage
period. Each incident should be initiated
via e-mail through our support center.
Support provided for 25 incidents or one year,
whichever concludes first. Annual
support licenses will be automatically renewed unless notified 15
days prior to the end of your support
subscription; you will be alerted to your
upcoming expiration. Your subscription commences with
the receipt of your support registration number.
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Secures
your games, even if your source code is
compromised. Available as C++, Java middleware
(.exe code) libraries
"
and "PlayStation" are registered trademarks of Sony Computer
Entertainment Inc.